Hi, I’m Francisco.
Technology & Operations professional who turns operational problems into usable products and systems.
I bring technical clarity to daily operations by combining hands-on execution with structured thinking.
My experience spans enterprise systems, IT support, and service environments, allowing me to operate reliably today while understanding how processes and products evolve over time.
Focused on operations, IT support, and technical roles in real-world Canadian environments.
Available for hands-on technical and operational contributions in Canada
Open to supporting teams through execution, systems improvement, and real-world problem solving.
How I Create Value
- Operational Reliability: I protect delivery in real-world environments where time, compliance, and people matter.
- Problem-to-Product Thinking: I translate operational pain into clear decisions, usable tools, and scalable workflows.
- Execution Under Pressure: Comfortable operating between frontline reality and structured systems without losing momentum.
My Working Method
I don’t rely on guesswork. I use a repeatable structure to navigate ambiguity, ensuring every decision is backed by insight and aligned with business constraints.
Selected Work (From Operations to Product)
These projects show how I move from operational problems to structured decisions, prioritization, and execution.
Enterprise Product & Technology Background
Experience developed in large-scale environments prior to relocating to Canada. My background in QA, Product Ownership, systems analysis, and process optimization creates the foundation for my operational reliability today.
The Discipline to Build
“Technical sharpness requires continuous curiosity.
I use real-world downtime to explore and prototype ideas—ensuring my skills are ready when the next challenge arrives.”
Experience Timeline
My profile is a blend of specialized technical experience and current, on-the-ground adaptability in Canada.
Current: Operations & Service (Canada)
Focus: Reliability, Setup, and Service Support.
- Service Execution: Bartending and service at 15 Park Bistro, maintaining speed and accuracy during peak hours.
- Operational Setup: Responsible for morning coffee station setup and opening protocols, ensuring the venue is ready for business.
- Team Support: Identified scheduling friction and proposed a simple tool to help the team visualize shifts better.
Performance Under Pressure
National live television exposure — semifinalist on a prime-time competitive show, operating under public evaluation, strict constraints, and zero margin for error.
This experience reinforced my ability to stay focused, execute clearly, and deliver under real-time pressure.
High-Stakes Live Performance (National TV)
A live performance under national scrutiny where preparation, control, and execution were non-negotiable.
Education & Technical Foundation
I combine formal engineering training with specialized certifications in systems and product management. This foundation is focused on applied problem-solving and technical decision-making rather than theoretical concepts.
Formal Education
- Industrial Engineering (IT Project Management focus)
Universidad Andrés Bello (in progress) - Diploma in Network and Connectivity Technology
UCINF
Certifications & Technical Foundation
Scrum Product Owner Professional (CertiProf)
- AWS Cloud Practitioner— foundational cloud concepts applied to system evaluation and product decision-making
Oracle Database Foundations (Oracle)
Agile Project Management with Jira (Atlassian)
- Detailed credentials available upon request.
Location & Availability
- Current Base: Osoyoos, British Columbia.
- Coverage Area: Available for roles in Kelowna, Penticton, Oliver, and Osoyoos.
- Roles: Open to Operations Support, IT Support, QA, and product-oriented technical roles focused on building systems, tools, and workflows.
Open to Volunteer & Hands-On Opportunities in Canada
I’m open to volunteer and hands-on opportunities where I can contribute my operational and technical skills while continuing to build Canadian experience.
Particularly interested in environments related to operations, IT support, systems improvement, and process optimization — where execution and reliability matter.
Contact
If you need someone who combines technical understanding with operational reliability, let’s talk.