Francisco Aleuy

Francisco Aleuy professional profile

Hi, I’m Francisco.

I build clarity between systems and people.

Technology and operations professional with a strong service background. I bridge complex technical requirements with real human needs.

I help teams turn complexity into calm, usable systems.

↓ How I help teams

Core Capabilities

  • Designing Workflows: Creating processes that teams actually follow, reducing friction and errors.
  • System Reliability: Diagnosing issues and keeping operations stable in real-world conditions.
  • Human Confidence: Ensuring people feel supported and confident using technology, even under pressure.

How I Work

01

Understand

Short conversation to understand goals and constraints.

02

Clarify

I summarize key points to ensure alignment.

03

Improve

I deliver a practical output (tool, checklist, doc) ready to use.

04

Iterate

If it works, we build on it. If not, we adjust quickly.

“A lightweight approach for teams that want improvements without heavy commitments.”

Professional Timeline

This work wasn’t about technology for its own sake — it was about making large systems easier to operate for people.

Enterprise Tech & Strategy (Entel Connect)

Focus: Implementation, AI Strategy, and Process Optimization.

  • Cloud & AI Adoption: Validated AWS and Google Vertex AI for Contact Center modernization.
  • Global Benchmarking: Analyzed European solutions (Amelia, SmartContact) to define strategic roadmaps.
  • Tech Enablement: Collaborated with IBM/NLP teams to translate emerging tech into business workflows.

Operations & Service (Canada)

Focus: Adaptability, Reliability, and Guest Experience.

  • High-Pressure Operations: Managing peak volume bartending (Watermark/Fifteen) with speed and accuracy.
  • Community Trust: Serving as the primary point of contact for long-term guests (“snowbirds”), resolving inquiries and mastering cultural integration.
Francisco at AWS
AWS Strategy
Francisco at EXPORC Madrid
Global Benchmarking
Francisco at IBM
IBM AI Discovery
Francisco at Google offices
Google Vertex AI

Performance Under Pressure

Beyond technology, I have tested my ability to perform in high-stakes environments.

The Voice Chile (2023) – Semifinalist

Performing live in front of a national audience wasn’t just about singing — it was a masterclass in discipline, rapid feedback integration, and calm decision-making under extreme pressure.

▶ Watch full performance (Dream On - Live)

Participation in The Voice Chile

Service-Led Impact

“Systems work better when the people using them feel seen.”

A spontaneous moment where I stepped out of my operational role to create a memorable guest experience.

▶See a real guest moment

Location & Availability

  • Current Base: Osoyoos, British Columbia.
  • Coverage Area: Available for roles in Kelowna, Penticton, Oliver, and Osoyoos.
  • Remote: Fully equipped for remote Technical Support & QA roles.

Contact

If you’re exploring ways to improve internal workflows, service operations, or user experience, I’m happy to start with a conversation.

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Building bridges between systems, people, and ideas.